The Mediation Centre at the Croatian Insurance Bureau was founded by decision of the Management Board of the Croatian Insurance Bureau of 29th March 2007.
The Mediation Centre at the Croatian Insurance Bureau enables mediation processes arising out of insurance and reinsurance relations under insurance contracts i.e. the Law, based on the rights of the damaged parties, insured and insurance companies.
The Director of the Croatian Insurance Bureau coordinates the activities of the Mediation Centre, and the Secretary of the Mediation Centre provides information on the mediation process to the interested parties, mediates in the organisation of the mediation process between the interested parties and the mediator and the Director of the Mediation Centre, keeps records of past processes, produces annual reports on the activities of the Mediation Centre and submits them to the Management Board of the Croatian Insurance Bureau etc.
By Decision of the Ministry of Economy, Entrepreneurship and Crafts of 11 May 2017, the Mediation Centre at the Croatian Insurance Bureau has become the notified Alternative Dispute Resolution Entity for consumer disputes, based on the provisions of Article 27 Paragraph 2 of the Law on Alternative Dispute Resolution for Consumer Disputes (OJ Narodne Novine Nr. 121/2016) implementing the Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes.
The Decision was published on 16 May 2017 on the website of the Ministry of Economy, Entrepreneurship and Crafts.
As in compliance with the aforementioned Decision of the Ministry of Economy, Entrepreneurship and Crafts, the Mediation Centre at the Croatian Insurance Bureau shall be competent for resolving all domestic and cross-border online and offline consumer disputes in a simple, efficient, fast and, for the consumer, low-cost way, which arise from insurance contracts and claims settlement relations between consumers with residence in the European Union and insurance undertakings with their seat in the Republic of Croatia.
The European Commission website – ODR Platform offers data on all national notified Alternative Dispute Resolution Entities for consumer disputes in the European Union.
Mediation process costs are borne by the Croatian Insurance Bureau and filing fees are not charged to insureds and damaged parties.
If you have taken legal action against an insurance company you are invited to resolve your dispute amicably through this Mediation Centre because:
Rules
Mediation procedure
How to initiate a mediation procedure?
Who are the mediators?
Which are the basic principles of the mediation procedure?
Basic objective of the mediation procedure
Mediation procedure costs
According to the Code of Conduct for the Centre insureds and damaged parties are particularly privileged regarding expenses since all costs are borne by the Croatian Insurance Bureau; further to this filing fees are free of charge.
Amount in dispute | Total net amount of mediator’s fee |
to 10,000.00 HRK | 300.00 HRK |
10,001.00 – 50,000.00 HRK | 500.00 HRK |
50,001.00 – 150,000.00 HRK | 850.00 HRK |
150,001.00 – 400,000.00 HRK | 1,300.00 HRK |
400,001.00 – 700,000.00 HRK | 1,600.00 HRK |
700,001.00 – 1,500,000.00 HRK | 2,000.00 HRK |
If the amount in dispute exceeds 1,500,000.00 HRK the amount of mediator’s fee totals to 2,500.00 HRK.
FIN-NET Membership
On 4th February 2014 the Mediation Centre at the Croatian Insurance Bureau has become a member of FIN-NET (Financial Dispute Resolution Network), a network of national ADR (Alternative Dispute Resolution) organisations in member states of the EEA (member states of the EU, as well as Island, Liechtenstein and Norway) responsible for settling disputes between consumers and providers in the area of financial services. In 2001 FIN-NET was set up by the European Commission to provide consumers with easy access to alternative dispute resolution (ADR) procedures in cross-border disputes.
For example, in case of a dispute between a consumer from Croatia and a financial service provider resident in an EEA country the consumer’s complaint shall be first addressed directly to the respective foreign financial service provider. If the consumer’s complaint fails to be resolved directly with the foreign financial service provider, the same may be addressed either directly to the ADR scheme in the country where the financial service provider is established or to the ADR scheme in Croatia, which is a member of FIN-NET – in this case to the Mediation Centre at the Croatian Insurance Bureau.
Contact
Croatian Insurance Bureau
Mediation Centre
Martićeva 71
HR – 10000 Zagreb
Tel. + 385 1 46 96 600
Tel. + 385 1 46 96 646
Fax. + 385 1 46 96 663
E-mail: mirenje@huo.hr
Secretary of the Mediation Centre: Ms Nives Grgurić, jurist